1. Destinations
We ship to all 27 EU member states, the United Kingdom, Switzerland and Norway. For destinations outside this list, please contact support@hopelle.shop before placing an order.
2. Lead time
- Order processing: 1 to 2 business days from receipt of payment.
- Italy: 2 to 3 business days from dispatch. France, Germany, Austria, Switzerland, Slovenia: 3 to 5 business days from dispatch.
- Other EU destinations: 3 to 7 business days from dispatch.
- UK, Switzerland, Norway: 5 to 10 business days from dispatch.
These are indicative carrier estimates and may vary at peak periods or in case of customs inspection.
3. Costs
- Standard shipping (EU): €4.90.
- Standard shipping (UK, Switzerland, Norway): €9.90.
- Free standard shipping on orders over €50.
- Tracked & signed delivery: an extra €4.00, available at checkout.
4. Customs and duties
Orders shipped within the EU include all duties and VAT in the price. Orders shipped to the UK, Switzerland or Norway may be subject to import duties, VAT and a clearance fee on arrival, payable by the recipient. These costs are set by the destination customs authority, not by Hopelle.
5. Tracking
You will receive a dispatch email with a tracking link as soon as the carrier collects your order. If your parcel has not moved for more than five business days, please write to support@hopelle.shop and we will open a claim with the carrier.
6. Lost or damaged parcels
Please report any visible damage to the packaging at the moment of delivery and keep all original wrapping and labels. We replace lost parcels at our cost once the carrier confirms loss.